Frequently Asked Questions

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Some areas may show as “black areas” on the final doll house or floor plan view (but not in the walk through view). This is normal, as these are areas the scanner cannot see and a human cannot see when walking through (such as inside a column, behind a chair in the corner or inside a small closet). Small non walk-in closets and very small storage spaces, pantries, residential garages and attics are not typically included in the scans.

As a viewer walks through the finished 3D Showcase, they may see a very small blurred area in the middle of the scan if they pan all the way down to the bottom. The blur is created by the camera to block the legs of the tripod from view. We cannot remove it.

The 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android.

A 3D Space, is a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.

We use High-Dynamic-Range Imaging (HDR) which allow the cameras to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good, if not better, as a model created on a sunny day.

Please have the space cleaned and de-cluttered before your appointment. It should be staged and in “open-house’ condition. The camera will see everything and it cannot be taken out later.

Generally, 5 – 10 feet between scans is a good distance. scans that are evenly spaced throughout a property, forming a uniform grid, result in the smoothest walkthrough experience.

Spaces are currently limited to a maximum of 200 scans.

3D Showcase Virtual Tours require an enormous amount of data which is stored in the cloud on servers. We have 2 hosting plans available, monthly and annually. Please see out pricing page.

On average, it takes about 30-45 minutes to scan 1,000 sq.ft., so a typical 2,000 sq.ft. area can be scanned in about 60 to 90 minutes.